Cancellation Policy

The right to cancel applies only to consumers pursuant to §13 of the German Civil Code (BGB) and not for businesses, self-employed persons, or freelance professionals.

You have the right to cancel this contract within fourteen days without giving a reason.

Please note:

Before customers make a contract for digital download products, they must agree to waive cancellation rights, or otherwise no contract can be made.

Cancellation period is fourteen days

  • For a sales contract, from the date that you or any third party named by you, other than the shipper, has taken possession of the final item.

  • For a contract for several items that the consumer has ordered in a single order and which will be delivered separately, the cancellation period begins on the date that you or a third party named by you, who is not the shipper, has taken possession of the final item.

  • For a contract involving shipping in several partial shipments or units, the cancellation period begins on the date that you or a third party named by you, who is not the shipper, has taken possession of the final partial shipment or unit.

  • For a contract for regular delivery of items during a specified period of time, the cancellation period begins on the date that you or a third party named by you, who is not the shipper takes possession of the first item.

If several of these alternatives overlap, the latest time frame will have priority.

To exercise your cancellation rights, you should get in touch with us (CDI Paul Linden, Paul Linden, Eichenheck 6, 52076 Aachen +49 2408 4654 paul.linden@cdi-ac.de) by sending a letter by post, a fax, or an email explaining that you have decided to cancel your contract. You can do so using the attached sample cancellation form, but this is not required.

To meet the cancellation deadline, all you need to do is send us your communication about the cancellation prior to the expiry of the cancellation period.

Effects of cancellation

If you cancel this contract, we will immediately refund all payments that we have received from you, excluding shipping costs (with the exception of any additional costs arising from your choosing a form of delivery other than the least expensive standard delivery offered by us) at the latest within fourteen days from the date on which the notification of your cancellation of this contract was received by us. If you cancel this contract, we will immediately refund all payments we have received from you, excluding shipping costs (with the exception of any additional costs arising from your choosing a form of delivery other than the least expensive standard delivery offered by us) at the latest within fourteen days from the date on which the notification of your cancellation of this contract was received by us. For this refund, we will use the same payment method that you used in the original transaction, unless you explicitly agreed otherwise. Under no circumstances will you be charged fees for this refund. We may withhold the refund until we have received the returned goods, or until you have given proof that you have returned the goods, whichever is the earlier.

You must return or surrender the goods immediately, and in any event not later than fourteen days from the date on which you informed us of the cancellation of this contract. The return address is: CDI Paul Linden, Paul Linden, Eichenheck 6, 52076 Aachen +49 2408 4654 paul.linden@cdi-ac.de The deadline will be met if you send the goods within the fourteen-day period.

You will pay the direct expenses for returning the items.

You need only pay for any diminished value of the items if the value loss is shown to be due to an unwarranted handling of the items that affects the nature, characteristics and functioning of the items.

End of cancellation policy